Customer Excellence Charter

Striving to be the best and putting our customers first and foremost


Start the Ball Rolling


Fear not – this is simply an informal chat either in person or over the phone, to get to know you, discuss what type of photographs you would like and how you would like to display them.

Not sure what to wear or what to bring to your photo session? Click here for some cool ideas!


Photo Session

We aim to make your photography session a relaxed and enjoyable experience. We’ll already have discussed ideas during your pre-shoot consultation e.g. image style, what clothes to wear, colours, props etc. We have various props in our studio but you are welcome to bring along anything that you’d like to be included in your photographs. Using professional lighting and posing techniques, we’ll work with you to create a beautiful collection of photographs for you to select your favourites from.




 After your photo session, we’ll arrange a viewing appointment for you to select and order your favourite images. The viewing process is an awesome experience in and of itself.  We use the latest technology to display the images on a big screen for you to review and make your final selections. You’ll be able to compare images and even see how they will look displayed on the walls of your own home. Click here to watch a short video explaining exactly how this works.


As part of our sustainability commitment, we’ve partnered with Ecologi who plant trees and fund the world’s best climate crisis solutions. Each month trees are planted and projects are supported around the world to offset our carbon footprint. We also fund the planting of trees throughout the year on behalf of our customers to help them offset their own carbon footprints. We already have over 1000 trees in our forest and have offset more than 20 tonnes of CO2.